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Account Manager

Remote (UK)

We are looking for an enthusiastic self-starter to join the Calipsa team as an Account Manager. This is a great opportunity to join a growing technology company.

About Us

Calipsa is one of London’s fastest-growing deep learning technology companies. Our mission is to make the world a safer place by helping to detect and prevent crime. Calipsa’s AI platform analyses surveillance video in real-time to assess risk, filter out false alarms and automatically notify alarm monitoring services. Our current focus is on detecting burglary and theft and we monitor sites across construction, logistics, industrial, agricultural, retail and residential sectors in 7 different countries. We are funded by top investors such as LocalGlobe, Global Founders Capital, Entrepreneur First and Horizon Ventures.

About the role

We are looking for a self-starting, commercially aware and highly driven Account Manager. Focused on the UK and European market, you’ll manage your own clients with the objective of building deeper relationships and driving growth within those accounts. You’ll be an integral part of our results-driven commercial team and will have significant responsibility from day one. 

As Account Manager you will be responsible for ensuring our clients are delighted with the solution we provide, as well as developing opportunities to deliver further value for them by extending their use of the Calipsa platform. A key part of the role is really understanding the value that we bring to our customers, quantifying it and making sure it's presented to client stakeholders in an easy to understand and timely manner. You’ll also be responsible for collecting product feedback from customers and influencing the product roadmap.

There’s no pre-requisite technical or industry knowledge required, but a genuine interest in AI and Machine Learning will help. Languages, particularly Spanish, is a real plus. You will be a key part of the commercial team, and after training, will hold responsibility on your own accounts and clients. Team mentality and a can-do attitude are extremely important.

Responsibilities 

  • Responsible for your client’s revenue success and happiness
  • Expert understanding of the Calipsa product, and utilising this knowledge to support client growth
  • Responsible for managing customer workload and working with internal teams to ensure customer satisfaction
  • Supporting the marketing team in organising, promoting, and researching marketing material
  • Providing ongoing training to client’s sales and technical teams
  • Expert understanding of the Calipsa product roadmap
  • Understanding client product roadmap suggestions, and feeding back to internal teams 
  • Supporting the Account Management team with invoicing, billing enquiries and additional billing admin
  • Being a Calipsa team player; willing to learn and take on any task that will benefit clients and the company

Key Requirements 

  • At least two years commercial experience either in sales or account management
  • A plus if you are Spanish Speaking (both written and verbal)
  • Consultative relationship building
  • Drive, positive energy and relentlessness
  • Excellent communication skills
  • Attention to detail

What we offer 

  • Competitive salary 💵
  • Amazing colleagues, autonomy and endless growth opportunities 🚀
  • We don’t track the number of holidays, working hours or place of work 🏖️
  • Choice of hardware 💻 
  • Private healthcare 🏥
  • Remote working (but will include travel to client’s office’s when appropriate) and work from home budget 🏠

Logistics 

The hiring process for this role:  

  • Screening call with a member of our People team.
  • An interview with our Account Manager focused on your experiences and preferred ways of working, 
  • A take home task, where you will present your ideas to a few people from our commercial team, followed by some more interview questions. 

Apply for the role

Do you want to join our team as our new Account Manager? Then we'd love to hear about you!

https://calipsa.homerun.co/account-manager