Find out how Calipsa have been working with Acadian Monitoring Services to help to tackle their nuisance alarm problem and reduce their false alarms by over 75%.
About Acadian Monitoring Services
Acadian Monitoring Services specialise in residential, commercial, industrial, fleet, video, and medical monitoring services. Headquartered in Lafayette, Louisiana and maintaining multiple redundant locations nationwide, they began providing video monitoring services throughout the United States in 2008. Acadian pride themselves on going above and beyond to ensure that their people, services and technologies are certified to exceed industry standards.
Acadian Monitoring Services’ primary challenge was nuisance alarm management. Their monitoring station was receiving a high volume of alarms from CCTV sites, a large percentage of which were deemed to be false. This was due to a number of factors, commonly that installation companies were over-reliant on basic analytics.
Although Acadian had been actively taking steps to improve the issue, such as dealer notifications and protocol changes, this was merely masking the issue and wasn’t addressing the core problem of eliminating the nuisance alarms in the first place.
A solution to nuisance alarm management
As a result of the nuisance alarm challenge, Acadian began facing further issues including scalability concerns, excessive response times and operator turnover. Although they had been looking for a cloud-based platform that would work with multiple camera manufacturers and effectively reduce false alarms to solve this problem for over four years, they were unable to find a suitable solution.
Acadian then engaged with Calipsa, starting with a trial period to determine whether it offered the right solution. They also wanted to identify any delays in event handling, since alarms would be sent to Calipsa before reaching Acadian’s video monitoring software. After testing Calipsa’s False Alarm Filtering Platform, Acadian were satisfied that events were received almost instantaneously, which made it an easy decision to move forward.