Discover how Calipsa and Sentinel have helped First County Monitoring to achieve a 70-80% reduction in false alarms to their alarm receiving centre.
About First County Monitoring
First County Monitoring is a leading NSI approved specialist in all types of communications for the Security Industry. Through their NSI Gold Approved Alarm Receiving Centre, they provide 24-hour Alarm Monitoring Services nationwide for CCTV, intruder alarms, ﬁre alarms, lone worker monitoring services and social care monitoring.
First County Monitoring were consistently experiencing high false activations from the CCTV cameras they were monitoring. This challenge resulted from poorly designed sites, people coming to sites unannounced and a lack of will from end-users to address the issue, speciﬁcally with regards to camera alignment and foliage etc. They also noticed that as systems had become cheaper to install, site installation and management was sometimes being handled by less skilled workforces.
First County Monitoring realised the impact that false activations might have on their response times. It would be diﬃcult to meet the required response times without having a large workforce, which increases costs, or wearing out operation staﬀ who will continually get repeat alarms leading to complacency and potential for missed alarms.
Reducing alarms to protect response times
First County Monitoring wanted to protect their response times without having to hire additional staff to manage the quantity of incoming alarms. They came across Calipsa and saw potential, particularly as Calipsa works hand in hand with Sentinel (First County’s monitoring platform) to decode video alarm trigger footage from all the different CCTV systems monitored by First County Monitoring.