Find out Calipsa have helped FLR Fire and Security, part of FLR Spectron Ltd, to surpass their response time SLAs through a 60% reduction in false alarms.
About FLR Fire and Security
FLR Spectron is an award-winning, multi-services company with over two decades of experience across multiple industries. FLR Fire and Security has been a division of FLR Spectron Ltd since 2014, specialising in fire and security installation and maintenance. They provide remote monitoring of electronic systems for commercial and domestic customers from their grade 2 alarm receiving centre based in Kent.
FLR manage a number of different sites and monitoring platforms from both in-house installations and installations by third party installers. When reviewing their alarm statistics, they noticed they were receiving a high volume of alarms across the board, which was limiting the efficiency of their Operators at their alarm receiving centre (ARC).
As a result of the number of false alarms being sent to their ARC Operators, FLR’s response time to genuine alarms was increasing. Their SLA with the SSAIB states that they must respond to all events within 180 seconds. They realised they needed to reduce false alarms to ensure they could continue to meet this SLA without having to significantly increase their headcount and costs.
Improved false alarm management
FLR Fire and Security wanted to ensure they could attend quickly and effectively to actual alarms, and knew the key to doing this was to reduce the thousands of false alarms they were receiving. They were looking for a robust solution that would support false alarm management and allow their Operators more time to review and make decisions about genuine alarms.