Discover how SecuriPlex have been using Calipsa via Sentinel, their monitoring platform, to achieve 25% total alarm reduction YOY and 50% business growth.
Founded in 1989, Securiplex are established as one of the UK’s leading suppliers of integrated electronic fire and security systems. They provide electronic security services including installation, monitoring and access control for domestic and business purposes nationwide.
In 2017, SecuriPlex were operating a small Alarm Receiving Centre (ARC) yet received the volume of alarms you would expect from a significantly larger ARC. To manage such a heavy workload, they were having to employ a large volume of operators, while also facing issues with bandwidth, servers and storage. SecuriPlex realised that the number of staff they needed to employ was above the average for the number of sites monitored and saw the impact this had on their margins and opportunity for growth.
Their first step was to acquire the Sentinel alarm and video receiving platform. This system enabled Securiplex to run a stable scalable platform which supports 90 different CCTV manufacturers’ equipment. Sentinel also has the advantage that video alarm trigger footage from any of the supported CCTV systems can be forwarded to Calipsa for false alarm analysis. Calipsa returns the video clip with bounding boxes added and a remarkably accurate assessment of the probability that this is a false alarm.
Reducing alarms to improve operator efficiency
SecuriPlex wanted to reduce the amount of alarms coming in so that they could decrease the workload of their current staff and increase their capacity to take on more business. They weren’t looking to reduce staff, rather improve the efficiency of their existing team.